Shipping and Refund Policy
Getting your orders where they need to go:
Fulfillment
It takes 2–5 business days to create a product and fulfill an order
Shipping
Shipping time depends on product availability and delivery destination
Delivery
Once an order is fulfilled and shipped, it’s delivered to the end address
* These shipping times are estimates, not guarantees. The estimates don’t include the time it takes to create your products. Go to the Product Catalog and select an item for more precise fulfillment and delivery times.
** Shipping costs differ based on the type and quantity of products in an order. See the final shipping costs during checkout or read more about shipping calculations.
How do I calculate shipping costs for orders with one product?
To get the shipping cost for an order with one product, go to the selling region table or the shipping rates overview and find the category with your desired product. Take a look at the Single product column—that’s the total shipping cost.
How do I calculate shipping costs for orders with multiple products from the same category?
Items that are grouped under one shipping category have the same shipping rates. For example, sweatshirts and sweatpants are in one category, and keychains and pet tags are in another. Please note that some categories, like Bags, are separated into subcategories with different shipping rates.
To calculate the shipping cost for an order with two or more products from the same category, go to the shipping rates overview and find the category with your products.
Take a look at the Single product column—that’s the shipping cost for an order containing only one product. Then look at the Additional product column and add that price to the one in the Single product column. That’s it!
How do I calculate shipping costs for orders with products from different categories that ship together?
Products that are not grouped together under a category count as different products in terms of shipping rates. For example, hoodies and all-over print leggings, or tote bags and backpacks are in separate categories with different pricing.
To calculate the shipping cost for an order with products from different categories, go to the shipping rates overview and find the categories with your products. See which of your products has the highest shipping cost in the Single product column, and use that as a base. Then, to cover the second product, add that product category’s Additional product price. That’s it!
Shipping destinations
Tip Top Store ships globally, but there are some countries we can’t deliver to due to legal or shipping carrier restrictions.
Customs fees
Depending on your order’s destination and fulfillment location, your customers might have to pay customs fees. The fees vary depending on the order value, country limits, and other factors. Learn more about customs fees.
Live shipping rates
Live rates are calculated by carriers in real time and displayed during order checkout on your storefront. These rates are determined by the order fulfillment location, shipping destination, shipping method, and carrier pricing.
Return address
Your store’s return address is Tip Top Store’s by default, but you can change it to your own in some cases. Read more about Tip Top Store’s Return Policy and return addresses.